Return and exchange
- Can I Exchange? -
Yes, you must have the products in their original condition, this applies only to clothes except lingerie & loungewear, swimwear, and accessories cannot be replaced under any circumstance, except in the event that there is damage to the product or a mistake on our part, knowing that each product is accompanied All details including size and material chart
- Can I make a Refund? -
Refunds can only be made if there is a product damage or an error on our part
- Do I have to pay for the return and exchange fees? -
Only delivery fees, or if there is a price difference?
- How do I get a refund? -
The refund will be deposited into your bank account, or the amount will be returned to you through our representative or the delivery company, or through a balance for you on our website, and you have the freedom to choose.
- During how many days can I register a refund or exchange request? -
One day after receiving the order, you can send a refund or exchange request by sending an email to customer service ([email protected]) or social media platforms. Please note that in order to complete the refund or exchange request, you must have the products in their original condition, this only applies to clothes except lingerie & loungewear, swimwear, and accessories cannot be exchanged under any circumstances.
